Terms of Service

Last Updated: 22.10.2025

Acceptance of Terms

By accessing or using the website, platform, and services available at flexus.team (collectively, the "Service") provided by SMALL MAGELLANIC CLOUD AI LTD (“Flexus”, "we", "our", or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

Description of Service

Flexus is a browser-based platform (desktop and mobile) that enables users to: create and manage Workspaces (the primary environment for data, settings, billing, and collaboration); install and operate AI Agents that perform actions (including interactions with large language models and other APIs); connect and manage integrations (e.g., Google, GitHub, model providers); upload files for use within Workspaces and Agents; chat with LLMs via built-in chat interfaces and Agent workflows.

The Service is usage-metered and may include coin-based billing and daily spend limits, as described elsewhere in these Terms and in the documentation.

Accounts and Access

Registration & sign-in. You can register and sign in using username/password or OAuth via Google or GitHub. You’re responsible for safeguarding your credentials and for all activity under your account; notify us promptly of any unauthorized use.

Workspaces. When you register, you create a Workspace that becomes your primary environment. You may create additional Workspaces, delete Workspaces you own, invite users to your Workspace, and if permitted join other Workspaces.

Roles & permissions. Access is governed by role-based permissions (e.g., viewer, member, moderator, administrator). The current permission matrix is defined in our documentation and may evolve.

Ownership. As between you and us, the Workspace Owner controls Workspace settings, membership, and billing, and owns the content and outputs generated within that Workspace. Ownership transfer of a Workspace is not available.

Billing responsibility. Each Workspace maintains a single balance. The Workspace Owner or a user with the billing role is the payer for usage by all members within that Workspace.

Security & abuse. We apply reasonable safeguards. We may suspend or restrict access on a risk-based, market-standard basis for suspected abuse, fraud, non-payment, or material breach.

Billing and Coins

Purchases and denominations. Users can purchase coins through Stripe. 1 coin = 0.000001 USD. Payments are strictly usage-based: coins are deducted only when Agents perform actions.

How usage is metered. Each Agent operates by interacting with a model (LLM) via API calls, sending a request (prompt/context) and receiving a response. During each request, the model consumes tokens (units of input and output text). The number of tokens consumed is determined by the tokenizer of the specific model and reported in the API response.

Conversion to coins. Consumed tokens are converted into coins based on the pricing set by the applicable model provider (e.g., USD per 1,000 tokens). The Platform calculates the corresponding coin amount from the provider’s published rates at the time of processing and deducts that amount from your account balance.

Provider control & changes. Tokenization logic, pricing, and cost calculation are determined by the respective model provider and may vary by model and endpoint. Provider pricing may change at any time, and the Platform reflects such changes when they become effective per the provider’s documentation.

Workspace balance & payer. Balances are maintained per Workspace. The Workspace Owner or a user with the billing role is the payer for usage by invited members within that Workspace.

Daily spend limits. We may apply daily spending limits to help manage risk and prevent abuse. The behavior of limits is defined in the other documents and may change.

Taxes. Where required, taxes are collected/remitted via Stripe.

Refunds. All payments are non-refundable, except in cases of documented billing error, in which case we will credit or refund the erroneous amount.

Chargebacks & fraud. We may place holds, freeze balances, or suspend access in case of suspected fraud or chargebacks while we investigate.

Integrations and Third-Party Services

Your use of integrated services and model providers is subject to their terms and privacy policies. You authorize us to connect, transmit, and process data as necessary to operate the integrations you enable.

Google Drive Integration

When you connect a third-party account such as Google, you authorize the Service to access your Google Drive data in read-only mode solely to provide the functionality you request. This access allows AI agents to read documents you select in order to respond to your queries.

Although authorization enables read-only access to Google Drive, the Service processes only the files located in a folder that you explicitly provide. The Service does not modify, delete, upload, or share Google Drive files.

Access to Google Drive can be revoked at any time through your Google Account settings.

User Content & Outputs

Ownership. As between you and us, content you or your members submit to a Workspace (“User Content”) and content generated with LLMs within that Workspace (“Outputs”) are the intellectual property of the Workspace Owner.

License to operate the Service. You grant us a limited, non-exclusive, worldwide, royalty-free license to host, process, transmit, and display User Content and Outputs solely to operate, maintain, secure, and improve the Service.

Privacy & data handling. The order and mechanics of personal data processing, retention, deletion, and user rights are governed by our Privacy Policy (incorporated by reference).

Your responsibilities. You represent that you have the necessary rights and legal basis to submit and process User Content; that your use complies with law; and that you will not submit unlawful, harmful, or infringing material.

Acceptable Use

You agree not to: engage in unlawful activity; attempt unauthorized access; interfere with or disrupt the Service; compromise the system integrity or security; decipher any transmissions to or from the servers running the Service; circumvent limits or safeguards; submit malware or spam; misrepresent identity or affiliation; or otherwise use the Service in a manner that poses unreasonable risk to us or others.

Service Changes and Experimental Features

We may add, change, or remove features for all users or specific cohorts. Features marked Experimental or similar are provided as-is, may be modified or withdrawn, and may be subject to additional terms.

Suspension and Termination

We may suspend or restrict access promptly if we reasonably believe there is a breach of these Terms, risk to the Service or other users, or suspected fraud or abuse. We will notify the Workspace Owner without undue delay where reasonable and may restore access once the issue is resolved. If a breach is not cured within a reasonable period after notice (or sooner where the breach is not remediable), we may terminate access to the affected account(s)/Workspace(s). You may stop using the Service at any time; billing obligations incurred prior to termination remain due.

Warranties and Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, we and our affiliates, suppliers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill.

Changes to These Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms of Service on this page and updating the "Last Updated" date. The effective date of the current version appears in the “Last Updated” line at the top of this page.

Intellectual Property & Trademarks

The Service (including software, UI, and documentation) and its original content is owned by SMALL MAGELLANIC CLOUD AI LTD and its licensors. All rights not expressly granted are reserved. Flexus, flexus.team, and related marks and logos are trademarks or trade names of SMALL MAGELLANIC CLOUD AI LTD and may not be used in connection with any product or service without the prior written consent of SMALL MAGELLANIC CLOUD AI LTD.

Notices & Contact

If you have any questions about these Terms, please contact us: hello@flexus.team.